Your account: My events, team requests & My matches
After you register, the result screen and My account tell you exactly where you stand in each division. Nothing says “You're registered!” unless you actually are.
What the registration result means
Every division you picked gets its own line and badge:
- Registered — you have a place. Nothing more to do.
- Waitlisted — “On the waitlist (position #N).” The division is full. If a spot opens we email you a time-limited link to claim it; you're not charged for a paid division unless you accept.
- Team pending — you started a team that isn't complete yet. The line says what happens next: your partner registers with the same link, or, if you listed yourself as looking for a partner, you're entered once someone joins and you approve them.
- Awaiting approval — “Request sent — [name] will be asked to approve.” You asked to join someone's team. You're entered once they approve.
- On the roster — the organizer assigns the teams in this division. You're signed up; the organizer will build the teams and tell you.
- Already registered — you (or the person you were registering) already hold a place, a team spot, a join request or a waitlist spot in that division, so nothing new was created.
- Not registered — nothing was placed for that division, with the reason (for example it doesn't fit a gender rule, or the team you tried to join is gone). If you already paid, see Paid, not yet on a team below.
The heading matches the mix: You're registered!, You're on the waitlist, Your team is set up, Request sent, or Registration received when it's a combination. In a group checkout each person's lines are labelled with their name.
My events
Open My account and go to My events (the page links straight to it right after you register). It lists everything you're in — and everyone you manage, under My players:
- Registered entries, with a Withdrawn badge if your team was withdrawn, and your finish (Champion, Runner-up, 3rd place) once a bracket is decided.
- Teams you started or asked to join, with a badge (Team pending, Awaiting approval or On the roster) and the same plain sentence the result screen gave you.
Each team card has one button, which asks you to confirm first:
- Withdraw request — take back a request to join someone's team.
- Cancel team — you're the only one on a team you started. Anyone waiting to join it loses their request.
- Leave team — you're one of several on a team that isn't complete yet.
- Leave roster — leave a division where the organizer assigns teams.
Leaving never refunds you automatically. If you paid, request a refund afterwards (below). If someone else declines your join request, or the team you asked to join fills or is canceled, you are emailed (and get a push notification) — your request disappears from My events and you are free to ask another team. Once a team is a full, official entry, contact the organizer to withdraw it.
Your DUPR rating
Events that require a DUPR ID or rating use the rating from your DUPR account, so it can't be typed in. Open My account → DUPR rating and choose Connect with DUPR. You sign in on DUPR's own page (we never see your DUPR password) and agree to share your DUPR ID and rating with us. After that:
- Your singles and doubles ratings show on your account and refresh automatically — singles divisions use your singles rating; every other division uses your doubles rating.
- You're verified for events that require DUPR. Until you connect, those events ask you to connect (an ID or rating typed into your profile before no longer counts).
- If you have DUPR+ it shows next to Connected. Events limited to DUPR+ members need it. If you just upgraded on DUPR, press Refresh and it updates straight away.
- You can Disconnect at any time, or remove our access from your DUPR settings. If DUPR reports your account as restricted, it can't be used for rated events until DUPR resolves it.
Juniors: DUPR accounts are personal and DUPR has no parent or guardian accounts. A junior who needs a DUPR rating needs their own BPPickleball login and has to connect their own DUPR account; a parent can't connect it for them.
Questions or a problem with a rating or a result sent to DUPR? Email support@bp-pickleball.com.
People you register
Under My events you also see the people you manage — juniors, and adult household members you registered through group checkout (People I register) — with the same Withdraw / Leave / Cancel buttons, and, if one of them paid but isn't on a team, the Paid, not yet on a team card with Request refund. If you are waitlisted-only, you see your waitlist spot instead of “not registered”. Confirmations of every button (approved, declined, canceled, refund requested) stay visible at the top of the section even after the card they came from disappears.
Team requests
If you started a team and other players have asked to join it, a Team requests section shows “[name] wants to join your team” with Approve and Decline. Approving completes the team once it's full. If two people ask for the last spot, only one can be approved; the other is told the team is full. Only the person who started the team (or a parent managing a junior who started it) can approve.
The same section shows Paid, not yet on a team if you paid for a division but ended up without a place (for example the team you joined disappeared). You can use the event's registration link to join another open team at no extra charge, or click Request refund — the organizer is notified and issues it through Stripe.
My matches
My matches lists your upcoming matches (with time and court, or Play by a date in a flexible league) and, under Past matches, your results with your score first and a Won/Lost badge.
In flexible leagues and ladders a score one player reports isn't final until the other side agrees. Until then the match shows a Reported or Disputed badge and “Waiting for [opponent] to confirm” — with no score and no Won/Lost, because it doesn't count in the standings yet. If the result was reported against you, you'll see Confirm and Dispute buttons right on the match: Confirm makes it count; Dispute sends it to the organizer with your note. If nobody responds, it confirms itself after three days. Parents/guardians can also report a score for the junior they guard — open the match under Your matches on the division page (it is tagged for [name], naming every junior you are scoring for) — and confirm or dispute for them, but never a result their own side reported. An adult you are linked to can be scored for the same way only after they have allowed it (see Letting someone report your scores below); until then the division page and My matches say they haven't allowed you yet. A score reported through such a link is never final on its own, even in a fixed-schedule division: it shows Reported, doesn't count in the standings or advance a bracket, and doesn't auto-confirm — the other side has to confirm it (or the organizer decides). If you manage both sides of a match it says so and asks you to have the organizer confirm it; if the other side has nobody who can confirm it, it says “The other side has no one who can confirm it — ask an organizer.”
Letting someone report your scores
When someone adds you under Linked players (for example to register and pay for you), they can register for you straight away — but they cannot report, edit, live-score, confirm or dispute your match scores until you allow it. A Score permission requests card at the top of My account asks “[name] can register for you. Allow them to also report and confirm your match scores?” Choose Allow, or just leave it (it stays off), or Remove them to cut the link altogether. You can change your mind any time under Linked players → People who can register for me: Withdraw score permission takes the score rights away again (they can still register for you). Only you can allow it, from your own signed-in account — a player without a login can't, so a link to them never carries score rights. The same permission covers ladder challenges: a parent/guardian (for a junior) and anyone you have allowed can send, accept, decline or cancel a challenge for you, not only report its score. Existing links start without score permission after this update; registration is unaffected.
Change your password or login email
Open My account → Sign-in details. It shows the email you sign in with and whether it is verified. Both changes ask for your current password (and a code from your authenticator app or a backup code, if you use one).
- Change password — type your current password, then the new one twice. It must be at least 8 characters and no more than 72 bytes (plain letters and numbers count as 1 each; accented letters and emoji count as 2 to 4), different from the old one, and not one that has appeared in a known data breach. You stay signed in on this device; every other device is signed out, and we email a notice to your address (never the password).
- Change login email — type the new address. Nothing changes yet: we email a confirmation link to the new address and a heads-up to the current one. Open the link within an hour while signed in to this account and press Confirm new email. From then on you sign in with the new address, other devices are signed out, and the old address is told. To protect everyone's privacy, the page says the same thing whether or not the new address is already in use, so if no email arrives, check spam and try an address that isn't used by another account. You can ask for one link every 10 minutes.
Each authenticator code works once. The 6-digit code changes every 30 seconds and can be used only one time, everywhere it is asked for (signing in, changing your password or login email, turning the authenticator app on or off, new backup codes). If you see “That code was already used”, wait for the next code to appear in your app and type that one. Each backup code also works only once. A request we refuse (for example because you asked for a login email link too recently) does not use up your code.
Your player contact email is kept in sync only if it was the same as your old login email. If you didn't ask for a change, reset your password right away from the sign-in page.
